To moscow 13 days, packed soundly, the workmanship is medium, there are small damage to the chromed layer, on some brass dirt parts, the length of the working part is 10 cm, for cutting soft cheeses it is better to move the roller almost to the maximum thickness, then with a regular string cheese does not break, or you need to put the string twice as thin, In principle, i liked the cutter, against the background of the disposable plastic that is sold in our stores, this cutter is dug out far ahead, so i will not shoot the star;)
17 Sep 2019 10:28
Super fast delivery, quality product! Very happy with the purchase.
11 Sep 2019 09:47
Product arrived at the mail on the date indicated. He never came to my house, i had to go to retire myself, but very according to the product
4 Sep 2019 08:45
To rb a month and two days. A solid thing. More than expected. Possibility of adjustment of cutting in thickness, as well as replacement of torn wire. A small deffect on the roller, but not critical. If desired, you can fix it. Before this broke a pair of plastic)) voobshem norms thing i advise. Serve!
22 Aug 2019 01:53
String for replacement immediately
16 Aug 2019 23:45
Excellent cheese cutter, strong
16 Aug 2019 11:26
The product is equal to the description, i recommend it is of very good quality.
1 Aug 2019 08:44
31 Jul 2019 16:20
I send the product perfectly in time. Very grateful to the store. Excellent quality! I recommend it!
25 Jul 2019 07:31
The wire is thick, but you can change
17 Jul 2019 04:53
Very good to do business with you. Everything are just 100 % OK !!!! SUPER !!! A++++++++++++++++
10 Jul 2019 15:47
Still not me habituei to use! Great quality! But had difficulty in cut the cheese tried! If you have a video showing, would be interesting!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.