The form was exactly a month. All as in the description, the order is satisfied.
4 Nov 2019 21:05
Excellent quality, just as the photo.
4 Nov 2019 10:51
29 Oct 2019 23:22
29 Oct 2019 23:09
As description recommended
28 Oct 2019 09:19
The product comes in perfect condition. The article is exact as the description indicates. Very happy with the purchase. The mold is perfect for flanks and biscuits. Product 100% rearranged and great store.
28 Oct 2019 04:19
Ilgai laukiau. BET sulaukiau.
27 Oct 2019 13:18
22 Oct 2019 09:55
Everything is super. Shipping month
18 Oct 2019 07:23
Article in accordance with the description. Fast delivery. Good communication with the store.
12 Oct 2019 10:03
Less than i expected. If you make from two digits, then a normal cake, and from one very small turns out
10 Oct 2019 03:39
very good quality, a bit small but a good size for a birthday cake
9 Oct 2019 09:35
Very good or, good size and shipping very fast
9 Oct 2019 09:34
Good to quality, good size and shipping very fast
3 Oct 2019 02:10
Thank you, the order is received. Good quality shape. It doesn't smell at all. A bit too big. But for the cake will come down. Thought it was a set of nine digits. But it's a dream mistake. Thank you.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.