SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Well, she's closer to the grater than the vegetable cutter
Grater is great. Corresponds to the description. Thank you.
On june 20 i made an order and paid, on july 9 i received a parcel in my post office. It is this grater i order not the first time from this store. The first time i ordered 3 pieces for gifts by march 8 last year to my wife and daughters. The wife is very happy with the use and asked to order more for gifts to her sister and girlfriend. And here are the gifts! Quality is as good as a year ago, knives are sharp, plastic is absolutely not smelly. The only weak place is the fastening of metal pins for the capture of vegetables, can after some time of increased use fly out of the places of fastening. In the photo these places are visible. I recommend the seller, the product is all the more!
Заказала свекрови. She liked it. Knives sharp
Warm up the good one, get it that you'll make us look at how well you cut the fruit and vegetables. Chinetes are cool
Very fast shipping! To moscow in 10 days, which is nice. All the details are whole, they snap well, the knives are sharp enough-potatoes, carrots, beets cut only so. Potatoes with beautiful rings for baking have already tried)) straw made carrots for plov, also cool, i advise!
Good
Fairly fast delivery, satisfied
Good grater
Good quality. I'm davolna
Very Good. just like in the picture
Thank you store!!! It came in 17 days!!!! Wife is happy!!! The quality is excellent!!!
Turk came pretty quickly! She was in my basket for over a year! Now i regret it, i had to order it for a long time! How cool it is!!! The first impression is very positive, the blades are very sharp, the plastic is odorless, quite dense yet bonus peeler! Tomorrow i will check in the case and add a review!
Well packed, a little subdued from the side, but not critical. Grater is good, i advise
Thank you! The store is well done and most importantly honest! I order a second time, delivery to tver-14 days! Order! The thing is great!