SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Good shapes, square slightly crooked, excellent spatula.
The product all is good. The positive side of the fact that is modifiable size port the negative side that the measurement not remains easily but it should be locked in qlk fashion "craft"
The order came 26 days before omsk. everything is well packed. the product was tracked. the store recommend.
The parcel came in 3 weeks. Nothing crumpled, did not break, the form is not bad, we will try in business)))
Good quality
Ships very fast. Item description is accurate.
Looks a little flimsy, for baking exactly will not work, only for mousse cakes, cutting and decoration. But corresponds to the price-quality
The order did not receive, filed for a dispute-returned the money.
Made well and in size from 16 cm to 28 cm, height 8 cm written, and so above. It's very good that everything is noted.
Very good quality
great, as described!!! packed well, came fast, ordered 2nd time
Excellent shapes! The height of the square is not enough of course but nothing) very satisfied with the purchase!
Everything is super.
The form came, well packed, without damage. The product itself corresponds to the description. I recommend
Everything came. The store put a piece of foam into the middle for strength, nothing crumpled.
viss perfekti, paldies! Labs pārdevējs, iesaku.
Forms for baking of good quality! baked in them more than once, everything is fine! Corresponds to the description! the parcel came quickly! Thank you very much to the store!
The order is happy, thank you!
The quality is excellent, the forms liked. What you need. I recommend the store.