SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Like women. Goodyear
Shipping 2 months, good cream bag. Silicone. The material keeps the shape well, convenient to use. I recommend.
The product corresponds to the description
Fast delivery to Kiev (12 days after payment).
Standard bag. The seams are dense. In general, this is the weirdest order in my practice. For some reason, it did not display in the system, gave a constant error, did not show even info about delivery. Did not go to the order tab either from the mobile or from the computer. Wrote to the store about it. He read and did not even bother to reply to soothe that the order exists, and he was sent. For this I reduce the score for the service. Therefore I recommend only the product.
Order received. Thank you!
Good bag. Ordered for 65 rubles
Good quality product, its
Thank you, very fast delivery. The goods are good.
Plastic is pleasant to the touch, otherwise it is necessary to try. Shipping 2 and a half weeks, track tracked. The packaging is just horror, as if specially crumpled and thrown into the package (see photo). There are no creases on the bag, but still it would be possible to be more careful.
Quality, does not smell, quickly came. Thank you store!
The store sent the goods quickly. Packed well. All products correspond to the description.
Thank you♥️ Really liked. Thick bag
Won for coins, it came on time. Thank You
Fast delivery, to the rostov region 2,5 weeks. The product is of excellent quality, odorless.
Quickly delivered. Thank you!
As always, everything is fine