Unfortunately, the package did not reach me. 5 stars put the store for sociability and goodwill.
20 Oct 2019 04:49
Arrived for 1,5 months was not tracked. Cheese cuts perfectly. Potatoes with effort, but cuts. Purchase satisfied.
9 Oct 2019 20:07
Cool knife. cuts perfectly
7 Oct 2019 23:03
As in the photo
6 Oct 2019 01:17
5 Oct 2019 23:38
Good knife, wave about 3mm high, thought more
1 Oct 2019 01:41
The knife is excellent cuts well. Thank you
30 Sep 2019 11:19
The goods did not arrive
30 Sep 2019 10:10
29 Sep 2019 05:38
The knife is chic. Strong, cuts well. Thank you so much to store
26 Sep 2019 10:06
The knife is excellent, sharp. Beautiful cuts are obtained!!
26 Sep 2019 05:44
25 Sep 2019 11:37
24 Sep 2019 23:15
Good knife, cuts cool for serving and fries class
23 Sep 2019 00:40
21 Sep 2019 16:35
WITH coupon store bought over 65 rubles. Tracking to border, shipping for 41 day. There are no complaints about the quality. Decorate table in хозяйстве come in handy. Buy like.
19 Sep 2019 05:10
Good knife) in the case has not yet tried) thanks to the store)
18 Sep 2019 22:39
16 Sep 2019 12:39
The item corresponds to the store 's picture. Thanks to the seller for such beauty♥️On delivery to the moscow region the goods were delivered for 1 month and 8 days. Track number was not tracked in russia. Definitely recommend seller and product⭐⭐⭐⭐⭐♥️♥️♥️♥️♥️
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.