As if a normal stand. But the parcel so crumbled that even the metal stand bent. I bet 5 stars for returning half the amount for the stand.
13 Oct 2019 15:01
More beautiful live… has exceeded my expectations… are very satisfied
12 Oct 2019 11:07
Excellent. Well packed. Very nice and quality. Recommend
11 Oct 2019 13:02
It reached rostov-on-don in 40 days. Packed very well, the box is only slightly crumpled, both parts-the leg and the dish are packed separately in two layers-first in the pup then in foam bags. Just like in the picture. I took gold, metal thick quality, painted also perfectly in retro style. Sorry not rotating, i would like a rotating model.
29 Sep 2019 18:33
Goods arrived safely thank you.
27 Sep 2019 06:18
Dovga delivery 40 days
20 Sep 2019 05:30
Received my package in 16 days, really satisfied with the quality of the product !
19 Sep 2019 23:24
Very good product. All as the description. Very well packed. Nothing damaged. Shipping to Poland 13 days. Recommend!
15 Sep 2019 01:10
14 Sep 2019 22:52
Very satisfied with my purchase, well packed, i arrive fast
10 Sep 2019 14:58
6 Sep 2019 01:42
5 Sep 2019 07:36
Ok. But some painting due to transport would make it perfekt.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.