SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Kitchen Tools (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinekitchentools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Very beautiful spoon. It's heavy-metal. Was packed in a lot of layers of ghouls-even the chance to damage was not. I am happy with the purchase for all 100. Delivery to minsk about 3 weeks. With the store did not communicate
A wonderful spoon in the collection to turkish glasses in coasters and different from chasing.
Cool.
Everything is good quickly!
Everything corresponds to the description. Spoon copper, heavy. Liked
I think it's copper. Suitable for welding.
Ordered july 26, received august 14-delivery fast. Spoons look exactly the same as in the store's picture, heavy. And "red" is noticeably heavier than "yellow". Really liked. And i recommend the product and the store .. Thank you to the seller.
In a quality package received a wonderful spoon. Really it looks branded and dignified made.
I ordered 3 spoons. The order came quickly. Track tracked. But it turned out that in the parcel only 1 spoon. I opened a dispute. And the store offered to choose: or return the money or send a new parcel. I chose a new package. The parcel again came just as quickly. And was fully equipped. Thanks to the seller. Spoons are beautiful and quality. And seller responsible
I recommend the store as responsive, attentive and honest with buyers. Several times i ordered and completely satisfied! I recommend.
As in the picture. Nice:)
It can not understand what kind of metal, but i do not think it is copper. Made by punching method. Heavy. Sugar pour is not quite convenient and. (Keep in mind that holds two and a half teaspoons) But still i like it and i'm happy with the purchase. Very peculiar and stylish.
looks good, as described.
Cute spatula. The photo looks a little more than it really is. Quality is good. Tea is convenient to dial.
Got a second spoon in a different color, the quality is excellent, it is very convenient to pour tea into the kettle. It was three weeks from the baltic. Seller selina, thank you very much, very responsible, immediately sent the electronic by sending. All would be stores. 5 + + + +
All super
Great spoon. Delivery to moscow about a month, with tracking.